CGS-banner3

Dr. Suzanne Nelson has been caring for infants, children and teenagers with digestive disorders for over 20 years.

Dr. Nelson maintains a solo private practice, which means that every time your child visits our office, he or she will see just one doctor — Dr. Nelson. This allows Dr. Nelson to understand your child and your family, and to take care of your child’s problem from start to finish.

The fact that Dr. Nelson works in one location allows flexibility, so when your child is sick they can be seen in a timely fashion. We are truly humbled and appreciate that many of our patients drive quite a distance to see her because they understand and value the importance of continuity of care.

DrNelson-index1

Dr. Nelson works with a wonderful staff who can help you make an appointment so your child can be seen promptly. We even have evening office hours so your child doesn’t have to miss school or you don’t have to miss work for your appointment.

We pride ourselves in listening to parent’s concerns about their child’s gastrointestinal complaints. As a mother of two daughters herself, Dr. Nelson understands that every child is different. She aims to provide your child with an individualized diagnostic and treatment plan.

We also have on site an excellent dietician, child psychologist and feeding therapist.

So, if your child is struggling with any type of digestive disorder, we at Children’s Gastroenterology Specialists can help.

Let Us Help
WHERE IS YOUR OFFICE LOCATED?

3633 West Lake
Suite 103
Glenview, IL 60026

WHAT HOSPITAL ARE YOU ASSOCIATED WITH?

• Ann and Robert H. Lurie Children’s Hospital of Chicago

WHAT HEALTH PLANS DO YOU ACCEPT?

Dr. Nelson accepts most insurance carriers. For more information about specific plans, please contact the office. Please note that although Dr. Nelson accepts all BCBS PPO plans, Lurie Children’s does not accept Blue Choice. This means that Dr. Nelson would be unable to do any type of endoscopy or inpatient visits for Blue Choice members.

WHAT IS MYCHART?

Once you have been seen in our office, you can sign up for MyChart which allows you to access your child’s medical record and communicate with our office. Through MyChart you can send messages to the doctor and nurse, request refill prescription, make appointments and view test results.

HOW DO I SCHEDULE AN APPOINTMENT?

Just call our office and we will be happy to assist you. Unless required by your insurance, you do not need a referral to make an appointment.

DO YOU DO ANY TESTING IN YOUR OFFICE?

We do not do any blood tests, radiological studies or endoscopies in our office. We do provide breath tests to evaluate for carbohydrate intolerances and small bowel bacterial overgrowth.

HOW DO I HAVE PREVIOUS MEDICAL RECORDS SENT TO YOUR OFFICE?

Please have records either faxed to 847-724-7845 or sent to our office.

WHAT IF I HAVE A BILLING QUESTION?

Please contact our billing department at Pediatrust at (224) 330-6300, Fax (224) 330-6325

HOW DO YOU HANDLE PRESCRIPTIONS AND PRESCRIPTION REFILLS?

New prescriptions can be prescribed at the time of the visit. For refill requests we ask that you call your pharmacy and have them either fax us a refill request or contact us through Epic. Please be sure your labs and visits are up to date, so we can process these requests.

WHAT DO I DO IF MY CHILD IS SICK AFTER HOURS?

For non-urgent issues please call us during regular working hours. This allows us to review your child’s chart so we can best help you. If you have an urgent issue during regular hours please let us know so that we can return your call as soon as possible.

For urgent issues after hours call our office at 847-724-7825 and the voice mail message will instruct you how to page the doctor on call. Please be aware there is a charge for all after-hour calls.

CAN I EMAIL QUESTIONS?

Once you have been seen in our office, you can sign up for MyChart which allows you to email us.

AT WHAT AGE WILL YOU STOP SEEING MY CHILD?

In general Dr Nelson will see your child until they graduate from college or when they turn 21.