Office Info

Children’s Gastroenterology Specialists is currently accepting new patients. We request that you call in advance to set up an appointment time.

Please call us at 847-724-7825 to schedule an appointment. Follow up appointments can also be scheduled through MyChart.

If you need to cancel or reschedule your appointment, please notify our office 24 hours in advance. There is a $35 late fee for all appointments canceled within 24 hours of the scheduled time.

If you arrive more than 15 minutes late, every attempt will be made to see your child but you may be required to reschedule the appointment.

Please bring with you any medical records including growth charts, lab tests and x-rays which you feel may be useful.

Bring a copy of your insurance and prescription card to the office visit.

Monday 9:00am – 5:30pm
Tuesday 12:00pm – 8:00pm
Wednesday 12:00pm – 8:00pm
Thursday 9:00am – 5:30pm
Friday 1:00pm – 5:00pm

If you would like to speak with Dr. Nelson, please leave a message with the office. Non-urgent matters will be returned within 24 hours and usually by the end of the day. Please let us know if your call requires immediate attention.

For emergency issues after hours Dr. Nelson is available by pager. The doctor usually answers pages immediately, but if she has not answered within 30 minutes feel free to page again.

Please be aware that there is a charge for after hour calls.

  • Our fees are based on published local and national averages.
  • If required by your insurance company, co-payments will be collected at the time of check-in.
  • For fee for service patients, payment is due at the day of service.
  • Outstanding balances not paid by indemnity insurance plans will be considered the patients responsibilities.
  • Balances older than 60 days may be sent to a collection agency.
  • Payment may be made by cash, check, credit card (MasterCard, Visa, American Express or Discover), or online by e-check.

For questions about billing please contact our billing department at (224) 330-6300

Dr. Nelson accepts most insurance carriers. For more information about specific plans, please contact our billing department at 224 330-6300. Please note that although Dr. Nelson accepts all BCBS PPO plans, Lurie Children’s does not accept Blue Choice. This means that Dr Nelson would be unable to do any type of endoscopy or inpatient visits for Blue Choice members.